Specialist, Premium Support (French/English)
AirbnbShort-term Rentals company
Canada$58,000 - $64,000 CADMid
Sequoia Capital
Greylock Partners
Andreessen Horowitz
Founders Fund
Y Combinator
Silver Lake
Operations & Strategy
About the role
TL;DR
Provide exceptional customer service support in English and French for Airbnb's premium community.
- •Airbnb is seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support.
- •The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and French, spoken and written.
- •Key Responsibilities Provide end-to-end support to key members of our community, including the Luxury segment.
- •Manage complex cases, ensuring complete resolution and fostering strong relationships with users.
- •Interact with customers through various channels including live chat, social platforms, messaging, and phone.
- •Proactively identify opportunities to enhance user experience and offer tailored solutions.
- •Provide insights about community experience and continuous improvement opportunities to management.
- •Requirements 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry.
- •Excellent verbal and written communication skills in English and French.
- •Ability to work weekend days, public holidays, and flexible shifts.
- •Strong computer skills including Apple/Mac OS, Google Suite, and familiarity with CRM systems.
- •Passion for delivering exceptional customer service and thriving in a fast-paced environment.
Required skills
Customer ServiceCRM
Domain expertise
travel
Tech stack
CRM