Customer Success Manager, Managed Inference
CrusoeAI Infrastructure company
San Francisco, United States$175,000 - $200,000 OTEMid
Valor Equity Partners
Founders Fund
Bain Capital Ventures
Fidelity Investments
G2 Venture Partners
Mubadala Capital
Sales & Account Management
About the role
TL;DR
Manage customer success for AI inference workloads on Crusoe's cloud platform.
- •Crusoe is seeking a Customer Success Manager to support clients running AI inference workloads on their cloud platform.
- •This role focuses on helping clients navigate operational and technical challenges, acting as a bridge to technical teams, and ensuring customers maximize value from Crusoe's AI and ML solutions.
- •Key Responsibilities Build and maintain strong customer relationships, understanding their business needs and technical requirements for inference workloads.
- •Provide technical guidance on cloud-based AI/ML solutions, including Kubernetes, model deployment, autoscaling, and observability.
- •Monitor customer progress against KPIs, adoption, consumption, latency, and uptime to identify opportunities and risks.
- •Coordinate with internal teams to surface customer challenges and advocate for customer needs.
- •Requirements Bachelor's degree in Business, Engineering, or a related field. 2+ years of experience supporting enterprise cloud, AI, ML, or infrastructure customers.
- •Solid technical foundation in cloud computing, AI, and ML technologies.
- •Working understanding of inference workloads, model serving, Kubernetes, containers, and GPU infrastructure.
Required skills
KubernetesLLMs
Nice-to-have skills
LangChainHugging Face
Domain expertise
aideveloper-tools
Benefits & perks
Industry competitive pay, Restricted Stock Units, Health insurance package options, Employer contributions to HSA accounts, Paid Parental Leave, Paid life insurance, short-term and long-term disability, Teladoc, 401(k) with a 100% match, Generous paid time off and holiday schedule, Cell phone reimbursement, Tuition reimbursement, Subscription to the Calm app, MetLife Legal, Company paid commuter benefit
Tech stack
KubernetesPythonJavaScriptTypeScriptNode.jsReactAWSGoogle CloudAzureDockerCI/CDGitLinuxOpenAI APIAnthropic APIGemini APILangChainHugging FaceLLMs