Customer Engineer, APAC
CrestaContact Center company
RemoteMid
Andreessen Horowitz
Greylock Partners
Sequoia Capital
World Innovation Lab
Qatar Investment Authority
Accenture
Sales & Account Management
About the role
TL;DR
Customer Engineer to deliver AI solutions to enterprise contact centers in APAC.
- •As a Customer Engineer, APAC at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers across the Asia-Pacific region.
- •You'll combine strong software engineering skills with expertise in customer experience, contact center infrastructure, cloud technologies, chat and voice platforms, and automation to help customers successfully deploy and scale Cresta.
- •Key Responsibilities Execute integration designs and project plans.
- •Design, build, and deploy applications using Cresta SDKs, libraries, and APIs.
- •Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms.
- •Partner with Customer Success Managers to triage and resolve technical issues.
- •Build strong relationships with customer technical stakeholders.
- •Requirements Strong software engineering skills, with hands-on experience in Go, Python, and/or JavaScript.
- •Experience using APIs and SDKs to build integrations.
- •Experience with AWS and Git.
- •Experience with contact center and customer experience technologies is highly desirable.
- •Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems.
Required skills
GoPythonJavaScriptAWSGit
Nice-to-have skills
Salesforce
Benefits & perks
Comprehensive medical, dental, and vision coverage, Paid parental leave, Remote work setup budget, Monthly wellness and communication stipend, 20 days of vacation time
Tech stack
GoPythonJavaScriptAWSGitSalesforce