About the role
TL;DR
Drive retention strategy to reduce voluntary and involuntary churn.
- •Drive retention strategy to reduce voluntary and involuntary churn across the Consumer business.
- •Key Responsibilities Track retention metrics across key customer segments and identify drivers of churn.
- •Develop a data-driven retention strategy by analyzing customer behavior and business performance data.
- •Analyze key customer journeys to uncover opportunities for improving retention.
- •Requirements Analytical rigor and strategic thinking.
- •Customer empathy and cross-functional leadership.
- •Ability to serve as a key thought partner to leaders across the Consumer organization.
Required skills
Strategic PlanningCross-functional Leadership
Domain expertise
edtech