Technical Support Engineer
CorridorAviation Maintenance company
San Francisco, United StatesMid
Hearst
CAMP Systems
Software EngineeringNew
About the role
TL;DR
Troubleshoot customer issues, dig into code and CI/CD workflows, and provide expert answers.
- •Corridor is building the security solution for software factories, securing development at every level of autonomy.
- •This role is the technical front line for customers, troubleshooting issues and ensuring they get fast, expert answers.
- •Key Responsibilities Respond to customer inquiries and own tickets through to resolution.
- •Investigate and resolve technical issues across customer repositories and CI/CD pipelines.
- •Dig into logs and code to pinpoint root causes, partnering with Engineering.
- •Guide customers through onboarding and troubleshooting.
- •Requirements 2-5+ years in a technical support, solutions engineering, or TAM role.
- •Hands-on experience with GitHub and CI/CD pipelines.
- •Experience with a support/ticketing platform (e.g., Pylon, Zendesk).
- •Basic scripting or coding ability.
Required skills
CI/CDSlackLinuxPythonJavaScript
Domain expertise
developer-toolscybersecurityai
Tech stack
CI/CDSlackLinuxPythonJavaScript