Client Engagement Manager
Coates GroupDigital Merchandising company
Chicago, United StatesSenior
Sales & Account Management
About the role
TL;DR
Ensure successful delivery of customer projects and client satisfaction.
- •The Client Engagement Manager ensures successful delivery of customer projects and client satisfaction.
- •Key Responsibilities Responsible for day-to-day client satisfaction and managing expectations.
- •Work closely with internal stakeholders to define and ensure successful delivery of customer projects.
- •Maintain and execute against appropriate project documentation.
- •Hold internal and client resources accountable for executing against aligned plans.
- •Identify areas for process improvement and drive optimization.
- •Requirements Bachelor’s degree in Business, Technology, or related field. 3+ years experience in Technology, Deployment efforts, Account Management, or Client Engagement / Delivery.
- •Strong organizational, analytical, problem-solving skills.
- •Ability to manage complex efforts through tracking key milestones and risk management.
- •Effective interpersonal and excellent communication skills.
Nice-to-have skills
Technical LeadershipEngineering ManagementStrategic PlanningChange ManagementCross-functional LeadershipVendor ManagementContract ManagementFinancial Analysis