Customer Operations Associate
CoastPayments, Expense company
Salt Lake City, United StatesMid
Accel
Insight Partners
BoxGroup
Avid Ventures
Better Tomorrow Ventures
Vesey Ventures
Operations & Strategy
About the role
TL;DR
Provide customer support, onboard new clients, and ensure customer satisfaction with Coast's platform.
- •As one of our first Customer Operations Associates, you will be a trusted advisor to our customers, helping them succeed with our platform and ensuring their experience as a Coast customer is as smooth as possible.
- •You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction.
- •Key Responsibilities Manage customer service activity for Coast customers through strong relationship-building, product knowledge, real time responsiveness, and execution.
- •Help further operationalize our existing approaches to customer engagement and customer service leveraging our CS platform.
- •Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements and help troubleshoot customer issues.
- •Handle escalations and work across teams to resolve issues.
- •Serve as the “voice of the customer” and provide internal feedback on how we can better serve them to maximize customer value and retention.
- •Requirements Ability to work flexible hours (starting at 6 AM MT some days).
- •Must be able to come into our Draper office 3-4 days per week.
- •Excellent written and verbal communication skills.
- •Be able to think strategically, problem solve, and prioritize tasks and initiatives in a fast-paced environment.
- •Possess a service oriented mindset and be motivated by the opportunity to turn customers into promoters with every interaction.
Required skills
Product ManagementCustomer OnboardingImplementation ManagementSlackJira
Domain expertise
fintech
Benefits & perks
Medical, Dental, Vision insurance, Flexible paid time off, Paid parental leave, 401K, Accessories allowance
Tech stack
SlackJiraGreenhouse
