Senior Technical Customer Support Engineer, Federal
ClickHouseAnalytical Databases company
United States$139,000 - $175,000 USDSenior
Index Ventures
Coatue Management
Altimeter Capital
Lightspeed Venture Partners
Redpoint Ventures
Benchmark Capital
Software EngineeringNew
About the role
TL;DR
Provide expert technical support for federal customers using ClickHouse.
- •ClickHouse is seeking a Senior Technical Customer Support Engineer, Federal, to provide specialized support for U.S. public sector customers.
- •This role focuses on delivering excellent technical support while adhering to federal compliance and security requirements.
- •Key Responsibilities Serve as the primary technical support contact for U.S. federal and public-sector customers.
- •Develop solutions and share them via documentation and knowledge base articles tailored to government deployment patterns.
- •Guide customers through deployment, configuration, and troubleshooting within government-authorized environments.
- •Collaborate with internal teams to represent federal customer requirements and prioritize the roadmap.
- •Support technical aspects of federal POCs and security evaluations.
- •Requirements U.S.
- •Person status is required.
- •Technical breadth and depth in ClickHouse or relevant domains like SQL databases, OLAP, cloud-native SaaS, and distributed systems.
- •Previous technical experience in roles such as Support Engineer, Consultant, or Systems Engineer.
- •Proven experience with the operational and compliance realities of federal IT environments (e.g., FedRAMP, AWS GovCloud).
- •Strong communication skills and sound judgment around sensitive data handling.
Required skills
SQLAWSLinuxGitJiraConfluenceSlack
Nice-to-have skills
Apache KafkaPython
Domain expertise
government
Benefits & perks
Flexible work environment, Healthcare, Equity in the company, Time off, $500 Home office setup, Global Gatherings
Tech stack
SQLAWSLinuxGitJiraConfluenceSlack
