AWS - Incident Handler
About the role
TL;DR
Manage incident response in a 24/7 SaaS environment, driving resolution and communication.
- •Caseware is seeking a proactive, calm-under-pressure Incident Commander to manage incident response within their SaaS operations.
- •You will be the authoritative voice during incidents, steering resolution and ensuring effective communication.
- •Key Responsibilities Initiate and oversee incident response efforts in a 24/7 SaaS environment.
- •Collaborate with cross-functional teams including engineers, product management, and support.
- •Drive teams to resolve incidents quickly and efficiently.
- •Communicate clearly and effectively with internal and external stakeholders.
- •Coordinate and lead post-mortem sessions and document root causes.
- •Requirements 5+ years of experience managing critical incidents in SaaS environments.
- •Prior knowledge of Cloud environments (i.e.
- •AWS), DevOps practices, or related technical operations.
- •Strong technical background with experience in incident management and response.
- •Proven ability to lead teams in driving rapid incident resolution.
- •Excellent written and verbal communication skills.
Required skills
Nice-to-have skills
Domain expertise
Benefits & perks
Contrato a termino Indefinido with all the legal benefits, Prepaid Medicine, Life insurance and funeral assistance, Internet allowance, Home office stipend, Competitive compensation — above the market average, 100% remote work environment and an excellent work-life balance, Opportunity to work for a growing global SaaS leader company, A culture that promotes independence, innovation, trust, and accountability, Open space to be creative, innovative and strategize for the future, Mentorship by highly experienced professional, Budget for training, we want you to grow, 5 Personal Time Off days per year, Sick Leave Top up to total 100% of salary paid by the employer from Day 3 to 90., Recognition Award, additional paid time off in recognition of the corresponding year of service, Upgrade vacation starting at 5 years of service, AI-first environment: Be part of an AI-first engineering organization that embraces modern tools, automation, and AI-driven ways of working.
