Customer Support and Risk Operations Agent
CITCON USA LLCPayments company
MalaysiaMid
Norwest Venture Partners
East West Bank
Cota Capital
Zhen Fund
Cybernaut
Operations & Strategy
About the role
TL;DR
Manage customer inquiries and assess risks for a fintech platform.
- •Join Citcon as a Customer Support and Risk Operations Agent to manage customer inquiries and assess risks.
- •Key Responsibilities Handle customer/vendor inquiries and complaints via phone, email, chat, and other channels.
- •Assist in Tier 1 tech support to identify and troubleshoot basic inquiries.
- •Collaborate with cross-functional teams to ensure customer inquiries are resolved.
- •Requirements Bachelor's degree/Diploma or more than 3 years of working experience in a similar field. 2 years of experience in customer service and/or risk management, preferably in the payments or fintech.
- •Bilingual Mandarin & English preferred.
Required skills
Customer ServiceRisk Management
Domain expertise
fintech
