Director, Account Management

ChowNowOnline Ordering company

Remote$160,000 - $231,000Director

Catalyst Investors

3L Capital

Sales & Account Management

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About the role

TL;DR

Lead post-sale revenue, driving retention, expansion, and customer value.

•The Director of Account Management leads ChowNow's post-sale revenue engine, focusing on renewal, retention, and expansion.
•This role is crucial in driving new product adoption and ensuring customers realize value.
•Key Responsibilities Own gross and net revenue retention across ChowNow's restaurant base.
•Lead and develop a team of managers and individual contributors.
•Build and operationalize renewal and retention motions for various contract types.
•Design and deploy cross-sell and upsell plays mapped to ChowNow's product suite.
•Build and maintain an account health framework to flag at-risk customers and reduce churn.
•Requirements 8+ years in Account Management, Customer Success, or post-sale revenue, with 4+ years managing teams.
•Proven ownership of NRR and GRR in a SaaS or subscription business.
•Experience running renewal motions across multiple contract types.
•Track record of building account health scoring and save playbooks.
•Strong forecasting discipline and data-fluency in retention metrics.

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Required skills

Account ManagementCustomer SuccessRevenue OperationsSalesforceCross-functional LeadershipExecutive PresenceNegotiationPipeline Management

Domain expertise

food

Benefits & perks

performance bonus program, Ongoing training and growth opportunities, medical, dental, and vision plans, Mental Health Coverage, Unlimited Paid Vacation, baby bonding time, Paid Pregnancy Leave, 401(k) Matching, student loan assistance program, continuing education reimbursement program, Employee Stock Incentive Plan, Pet insurance, fair leadership

Tech stack

Salesforce

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