Operations Outreach Specialist
CheckrBackground Screening company
Nashville, United StatesMid
Accel
IVP
Coatue
Y Combinator
T. Rowe Price
Fidelity Management & Research Company LLC
Operations & Strategy
About the role
TL;DR
Ensure accurate and timely delivery of core product through manual verification requests.
- •As an Operations Outreach Specialist, you will be responsible for completing manual verification requests, ensuring accurate and timely delivery of our core product.
- •Key Responsibilities Own the end-to-end manual outreach process to fulfill employment and income verifications.
- •Make outbound phone calls and send written communication to HR and payroll contacts to gather required information.
- •Conduct discovery and validation work to identify accurate employer contacts.
- •Manage a high volume of outreach activity with new claims and follow ups daily.
- •Navigate internal systems and workflows to complete and submit verifications within defined SLAs.
- •Requirements 1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles.
- •Exceptional verbal and written communication skills.
- •Strong time management and organizational skills.
- •Self-starter mindset with a drive to hit productivity and fulfillment goals.
- •Deep sense of ownership over customer and revenue-impacting work.
- •Commitment to data security, confidentiality, and compliance.
Required skills
Customer Service
Benefits & perks
Learning and development allowance, Competitive cash and equity compensation, 100% medical, dental, and vision coverage, Up to $25K reimbursement for fertility, adoption, and parental planning services, Flexible PTO policy, Monthly wellness stipend