Manager, Strategic Customer Success - AI Security
Cato NetworksSASE company
Miami, United StatesManager
Lightspeed Venture Partners
Acrew Capital
Greylock Partners
Vitruvian Partners
ION Crossover Partners
Adams Street Partners
Sales & Account Management
About the role
TL;DR
Manage global AI Security Customer Success for strategic clients, defining post-sales functions and processes.
- •Cato CX is seeking a highly technical, strategically minded AVP Customer Success to run Cato’s AI Security Customer Success function, globally.
- •This leader will be responsible for the definition and operationalization of post-sales functions related to Cato’s AI Security product line.
- •Key Responsibilities Develop and run a world-class Customer Success Global organization in support of the retention and growth of Cato’s AI Security strategic customers.
- •Develop an end-to-end understanding of the AI Security offering, its technical capabilities, and customer use cases.
- •Lead the design of AI Security-related delivery processes.
- •Attract, hire and manage top technical talent globally in support of Cato’s AI Security customer base.
- •Coordinate from strategy through execution in close collaboration with Product, R&D, PS, and Support.
- •Requirements 8+ years in a Customer Success leadership role 4+ years in a prior customer-facing technical role such as Solutions Architect, Consulting Engineer, or Technical PM.
- •Strong background in Cybersecurity, Networking, Cloud/SASE, or AI platforms Proven ability to design scalable processes and best practices.
- •Proven track record hiring technical talent and manage them globally in an highly distributed, cross-cultural background.
Required skills
Customer SuccessCross-functional Leadership
Nice-to-have skills
M&A
Domain expertise
cybersecurityai
Benefits & perks
health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave, disability benefits