Technical Account Manager
CartesiaVoice AI company
San Francisco, United StatesMid
Index Ventures
Kleiner Perkins
Lightspeed Venture Partners
General Catalyst
NVIDIA
A* Capital
Sales & Account Management
About the role
TL;DR
Drive enterprise customer technical relationship from contract to production and beyond.
- •We're looking to hire a Technical Account Manager to own the enterprise customer technical relationship from signed contract through production and beyond.
- •Key Responsibilities Own the full post-sale technical relationship for a book of enterprise accounts, from pre-go-live scoping through post-launch stabilization and expansion.
- •Drive customers to go-live with urgency and precision: define success criteria with senior technical stakeholders, design implementation strategy per customer, run daily standups and 30/60/90 onboarding reviews, and project manage the rollout end-to-end.
- •Independently triage customer technical issues
- •distinguishing product bugs, integration failures, and customer-side misconfigurations
- •and route to the right internal owner on the first try.
- •Lead FDEs through implementation: set direction, manage scope, and serve as the primary technical counterpart for the customer, not a project manager with a spreadsheet.
- •Translate customer needs into crisp internal documentation like clear bug reports, feature requests with full context, and scope change docs, not vague Slack threads.
- •Requirements 6+ years of experience in technical account management, customer success, solutions engineering, or a related customer-facing technical role at a high-growth B2B company Genuinely technical: can read API docs, understand system architecture, triage integration issues, and hold a real conversation with an engineer Proven ability to manage a complex multi-stakeholder book simultaneously: know which fires to fight and which to watch, with prioritization judgment over process compliance Strong project management instincts without being a "project manager"
- •can run a complex implementation end-to-end and keep 15 accounts moving at once Excellent problem scoper: hears "it's broken" and turns it into a clear problem statement, routes it correctly on the first try, and drives to resolution
Required skills
Customer SuccessProject Management
Benefits & perks
Compensation, Commuter Allowance, Flexible PTO, Meals & Snacks, Your own personal Yoshi