Praktikant - Customer Operations & Process Optimization
CarOnSaleUsed Car company
Berlin, GermanyIntern
Northzone
HV Capital
Insight Partners
Stripes
Creandum
Operations & Strategy
About the role
TL;DR
Internship in Customer Operations & Process Optimization focusing on analysis and automation.
- •As an intern in Customer Operations & Process Optimization, you will work on the processes that support thousands of daily transactions at CarOnSale, including payment processes, customer communication, and complaint handling.
- •You will analyze, automate, and improve these processes using AI tools.
- •Key Responsibilities Conceptually drive the further development of our customer operations processes.
- •Redesign our customer care area through AI tools and automation solutions.
- •Analyze existing workflows based on data and derive improvement measures.
- •Create presentations and reports on performance metrics for management.
- •Requirements Studies in Business Administration, Economics, or a related field.
- •Strategic and analytical thinking combined with a practical approach.
- •Proficient in Excel and PowerPoint; proactive, independent work style.
- •Very good German and English skills (min.
Required skills
ExcelPowerPoint
Nice-to-have skills
Business DevelopmentVenture Capital
Domain expertise
automotivelogistics
Benefits & perks
Buddy program, Regular feedback, Gym membership subsidy, Fresh fruit and drinks, Choice of tech (Windows or Apple)
Tech stack
ExcelPowerPoint