RVP, Customer Success
CandexProcurement/Spend Management company
RemoteSenior
Goldman Sachs Asset Management
HSBC
9Yards Capital
JP Morgan
American Express Ventures
Altos Ventures
Sales & Account Management
About the role
TL;DR
Manage and develop customer relationships to drive retention, loyalty, and growth worldwide.
- •Candex is hiring an RVP, Customer Success to manage and develop customer relationships that drive retention, loyalty and growth worldwide.
- •Key Responsibilities Global relationship owner for Fortune 500 and FTSE 250 companies Own executive relationships: map stakeholders, run C-suite meetings, deliver business reviews, and drive adoption from pilot to BAU plans Identify key client contacts to build a network, connect with SMEs, users and drive adoption Oversee and address any client or supplier support or technical issues Perform data analytics and watch KPIs to drive Candex usage and revenue growth Requirements Procurement domain expertise: hands-on experience in either procurement / PTP systems sales, implementation or procurement operations or transformation; familiarity with Ariba, or Coupa, and ERPs such as SAP, Oracle, including AP/payment flows and KPIs.
- •Experience working with Fortune 500 clients, preferably in an influencing / change / transformation oriented role Executive Presence: trusted to run C-suite-level meetings; sets meeting objectives, prepares agendas, engages internal stakeholders and influences outcomes.
- •Demonstrable competency in: Challenger Process, Influencing & Tenacity, Client Relationship & Client Success Strategy, Product Mastery & Questions Answering, Communication skills, Internal Likability & Collaboration, Strong influencing, negotiation and stakeholder mapping skills.
- •Technical aptitude to learn software quickly and interpret product data.
Required skills
ProcurementExecutive Presence
Domain expertise
fintech
Benefits & perks
Competitive Compensation, Parental Leave, Flexible Work Environment, Global Team + Mindset, Tech Setup, Professional Development, Internal Mobility, Team Outings