Technical Support Agent
CanalsAI-powered workflow company
Porto Alegre, BrazilMid
Base10 Partners
Applico Capital
About the role
TL;DR
Provide technical support to distributors using Canals platform.
- •We're hiring a Technical Support Agent to help distributors get fast, effective support as they scale on Canals.
- •Key Responsibilities Respond to customer inquiries via live chat and email, maintaining our 1-minute average first response time.
- •Troubleshoot product and integration issues, escalating when needed to Support Engineers or Product.
- •Use Postman to test API endpoints and SQL to run basic queries for debugging or validation.
- •Requirements Typically, 1–3 years of experience in technical support for a SaaS product.
- •Excellent written and verbal communication skills
- •you explain technical issues clearly and concisely.
- •Ability to translate complex topics for non-technical users.
Required skills
PostmanSQL
Domain expertise
logistics
Tech stack
PostmanSQL