Technical Customer Success Manager - AMER
CamundaProcess Automation company
Remote$121,400.00 - $195,700.00Mid
Insight Partners
Highland Europe
Sales & Account Management
About the role
TL;DR
Provide strategic and technical guidance on process orchestration projects.
- •As a Technical Customer Success Manager, you will play a crucial hybrid role, blending the strategic relationship building of a Customer Success Manager (CSM) with the deep technical expertise of a Technical Account Manager (TAM).
- •You'll be a trusted advisor, providing both strategic and technical guidance on process orchestration projects.
- •Key Responsibilities Identify key stakeholders and maintain accurate contact records.
- •Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
- •Curate a tailored success path by understanding customer stakeholders, business goals, use cases, and success measures.
- •Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.
- •Collaborate with Consulting, Support, and Engineering teams on product and support-related issues.
- •3 years of experience in a similar role with customer success, technical account management, or solutions engineering.
- •Strong understanding of high-level software development, cloud computing, and DevOps concepts.
- •Advanced communication skills to articulate complex concepts clearly to diverse audiences.
- •Ability to lead and navigate conversations with both technical and business stakeholders.
- •Proven aptitude for strategic thinking, problem-solving, and tailoring software solutions to meet customer needs.
Required skills
Customer Success
Nice-to-have skills
Kubernetes
Domain expertise
developer-toolsaiproductivity
Benefits & perks
Remote & Flexible, Home office budget, Co-working space support, Flexible time off, Annual Kickoff, Team offsites, Camundi Connection Budgets, Local gatherings, Locally tailored healthcare, Modern Health, Live Well Lifestyle Spending Account (LSA), Retirement and pension plans, Life and disability insurance, Up to $1,000 per year for self-driven learning
Tech stack
PythonJavaScriptTypeScriptJavaGoSQLBashReactNode.jsMicroservicesAWSGoogle CloudAzureTerraformDockerKubernetesCI/CDGitLinuxJiraConfluenceREST API