Customer Success Manager
CampfireERP company
San Francisco, United StatesMid
Sales & Account Management
About the role
TL;DR
Drive customer success and retention for a portfolio of customers at Campfire.
- •As a Customer Success Manager at Campfire, you will drive adoption, retention, and long-term success for a portfolio of customers.
- •Key Responsibilities Own post-implementation success for a portfolio of customers Build strong relationships with Controllers, Accounting Managers, and Finance leaders Drive adoption, engagement, and value realization across accounts Proactively manage account health and identify churn risk Lead QBRs, success planning, and ongoing check-ins Requirements 3+ years of Customer Success or Account Management experience in B2B SaaS Experience supporting finance, accounting, or operations teams strongly preferred Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite) Strong technical aptitude and ability to learn complex platforms quickly Bachelor’s degree or equivalent experience
Required skills
Customer SuccessAccount ManagementAccounting
Domain expertise
fintech