Manager - Technical Support
BureauFraud Prevention, company
Bangalore, IndiaManager
PayPal Ventures
Village Global
Sorenson Capital
Commerce Ventures
GMO Venture Partners
Quona Capital
Operations & Strategy
About the role
TL;DR
Lead global Technical Support, manage teams, and ensure exceptional customer experiences.
- •Bureau is seeking an experienced Manager
- •Technical Support to lead its global Technical Support organization.
- •This role will drive world-class support operations for enterprise customers by leading high-performing teams and ensuring exceptional customer experiences.
- •Key Responsibilities Lead and scale a global Technical Support team supporting enterprise customers.
- •Ensure SLA compliance, rapid response, timely resolution, and high customer satisfaction.
- •Lead critical customer incidents and executive escalations with clear and proactive communication.
- •Identify recurring issues and drive root cause elimination.
- •Lead, coach, and develop Technical Support and Integration Engineers.
- •Requirements Proven experience leading enterprise Technical Support teams.
- •Strong understanding of enterprise SaaS platforms with experience in SQL, REST APIs, and application logs.
- •Proven experience managing high-performing technical teams.
- •Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, or a related field. 10+ years of experience in Technical Support or Product Support, including leadership experience.
Required skills
SQLREST APIAWS
Nice-to-have skills
GrafanaNew Relic
Domain expertise
fintech
Benefits & perks
potential equity, Health benefits, flexible PTO, learning budget
Tech stack
SQLREST APIGrafanaNew RelicAWS