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Partner Success Manager
BlandConversational AI, company
San Francisco, United StatesSenior
HubSpot Ventures
Emergence Capital
Upfront Ventures
Dell Technologies Capital
Archerman Capital
Tribeca Venture Partners
Sales & Account Management
About the role
TL;DR
Drive successful go-lives and measurable business outcomes for Bland's partners.
- •Own the post-sale technical partner journey by driving successful go-lives, measurable business outcomes, partner health, executive alignment, renewals, and expansion opportunities across Bland's partner network.
- •Key Responsibilities Own the technical post-sale relationship for a portfolio of partners, driving them from onboarding through go-live, adoption, business review, renewal, and expansion Identify, evaluate and onboard new service partners Ensure partners launch quickly, hit measurable go-live timelines, and see clear ROI from Bland's AI agents Diagnose implementation blockers before they become major partner or customer risks Partner closely with forward-deployed engineers, product, sales, and implementation teams to troubleshoot issues, accelerate resolutions, and keep partners successful in production Requirements 5+ years in technical customer
- •or partner-facing roles such as Partner Success Manager, Technical Account Manager, Technical CSM, Solutions Architect, Customer Engineer, Implementation Lead, or similar Experience owning post-sale success and outcomes for enterprise partners or customers Strong technical foundation, ideally with CS / engineering exposure or equivalent hands-on technical experience API and integration fluency, including comfort with REST / JSON, logs, SQL, and production systems Experience diagnosing complex technical blockers and driving partner-facing escalations to resolution Highly self-directed
- •does not need heavy management or a fully built playbook to be effective Willing and excited to work from San Francisco and travel to partner and customer sites as needed
Required skills
Customer SuccessSQL
Domain expertise
fintechhealthtech
Benefits & perks
Performance-based upside tied to retention, renewals, and expansion, Meaningful equity in a high-growth, well-funded AI company, Full benefits package