Customer Success Operations Specialist
BintiChild Welfare company
San Francisco, United StatesMid
Founders Fund
First Round Capital
Kapor Capital
Pivotal Ventures
SJF Ventures
Operations & Strategy
About the role
TL;DR
Owns customer renewal processes, Salesforce data, and CS operational reporting.
- •Binti is seeking an analytical and detail-oriented Customer Success Operations Specialist to join our Customer Success team.
- •This role is ideal for a process-minded professional with a background in renewals, contracts, or sales/Customer Success operations.
- •Key Responsibilities Own the master tracking of the full renewal book, proactively flagging upcoming renewals.
- •Liaise directly with Contracts on paperwork and Finance on pricing, billing, and invoicing.
- •Lead opportunity management and config in Salesforce for customer success components.
- •Own the health score methodology and build renewal/expansion forecasting rollups for leadership.
- •Generate contract drafts including pricing, billing, and invoicing terms.
- •Requirements 2-5 years of experience in renewals operations, deal desk, CS/sales operations, contracts coordination, or order management.
- •Proficiency with Salesforce administration; experience with Maxio, Linksquares, and DocuSign/e-signature is a strong plus.
- •Comfortable reading and tracking contract terms without being the one negotiating them.
- •Strong analytical skills and experience with reporting/BI tools like Metabase or Sigma.
- •Proven ability to manage multiple cross-functional threads simultaneously under deadline.
Required skills
SalesforceContract ManagementRevenue OperationsCustomer Success
Domain expertise
government
Benefits & perks
An above-market compensation package (salary + equity), Excellent medical, dental, vision, and life insurance - 99% of insurance premiums covered for you + your dependents, Flexible vacation time to promote a healthy work-life blend, 13 paid holidays; 11 federally observed holidays (including Juneteenth), plus Election Day and the day after Thanksgiving, 16 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant, Sick/mental health time separate from vacation days (accrue up to a cap of 80 hours), 4 weeks of sabbatical after 4 years of service at the company, 401k, Commuter benefits, FSA, and DCFSA, $5,000 annual bonus for employees who volunteer as a CASA (court-appointed special advocates), $2,500 annual reimbursement for ongoing learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns, $300 reimbursement for initial office setup, $50 a month effective work reimbursement to cover internet, electricity, office setup costs, or lunch/snacks with coworkers, Paid jury duty
Tech stack
Salesforce