Technical Account Manager
BenepassBenefits Administration company
Remote$85,000-115,000Mid
Centana Growth Partners
FoW Partners
Portage Ventures
Threshold Ventures
Modern Venture Partners
Operator Partners
Sales & Account Management
About the role
TL;DR
Serve as the primary technical point of contact for clients, ensuring platform satisfaction and driving technical implementations.
- •As a Technical Account Manager at Benepass, you will be the primary technical point of contact for clients, ensuring successful implementation and ongoing satisfaction with the Benepass platform.
- •You will bridge the gap between technical capabilities and client business needs.
- •Key Responsibilities Serve as the front-line technical resource for clients, solving issues related to data integrations, data transformation, and benefit configuration.
- •Drive technical implementation projects from kick-off to launch, including new data integrations and SSO setup.
- •Develop deep technical relationships with key client stakeholders, serving as their trusted advisor.
- •Partner with product and engineering teams to translate client needs into technical requirements.
- •Requirements 3-5 years of technical account management or similar customer-facing technical role.
- •Experience with API integrations, SSO setup, and enterprise software implementations.
- •Strong understanding of data analysis and troubleshooting skills (e.g., SQL, Excel).
- •Excellent project management skills.
Required skills
SSOSQLExcelProject ManagementREST API
Nice-to-have skills
Workday
Domain expertise
hrtechfintech
Benefits & perks
Equity, 95% coverage of medical, dental, and vision, $250 WFH setup, $500/year Learning & Development Benefit, $150/month cell phone + internet, $100/month Wellness, $100/month Co-working and Commuter Benefit, Team onsites, Flexible PTO
Tech stack
SSOSQLExcelREST APIWorkday