Program Manager/Category Manager - Lending (Personal Loans)
PaytmPayments company
Noida, IndiaManager
Sapphire Ventures
SoftBank
Ant Financial
Alibaba Group
Elevation Capital
Berkshire Hathaway
Operations & Strategy
About the role
TL;DR
Drive Paytm's Personal Loans business by owning lending partners end-to-end.
- •We are hiring a Program / Category Manager to help drive Paytm's Personal Loans business.
- •You will own a set of lending partners end-to-end; their volumes, their economics and their journey and be the connective tissue between Business, Product, Technology, Operations, Risk, Compliance, Finance and Marketing.
- •Key Responsibilities Own the AOP for your lending partners and drive the initiatives needed to deliver it month on month.
- •Own the funnel end to end: stage-wise conversion, drop-offs, TATs and the specific reason codes behind each leak.
- •Design and run experiments: A/B tests on journeys, messaging, offers and routing.
- •Manage partner onboarding, technology and API integrations, commercial constructs, SLAs and ongoing governance.
- •Track market trends, competitor journeys, EMI and BNPL constructs, and partner ecosystem shifts.
- •Requirements Bachelor's degree in Business, Engineering, Finance or a related field.
- •MBA preferred. 3–6 years of experience across Program Management, FinTech, Banking, NBFC, Payments or Consumer Finance.
- •Hands-on experience in digital lending or consumer finance; exposure to unsecured personal loans is a strong plus.
- •Working knowledge of the lending value chain and how bank/NBFC partnerships operate.
- •Demonstrable track record of running cross-functional programs that shipped and moved a business metric.
Required skills
Program ManagementExcelPythonBusiness OperationsProject Management
Nice-to-have skills
LookerTableauA/B TestingProduct Strategy
Domain expertise
fintech
Tech stack
ExcelPythonLookerTableauGitLinuxJiraConfluenceREST API