Support Specialist 1
MoeGoPet Management company
CanadaMid
Base10 Partners
Digitalis Ventures
Conductive Ventures
UpHonest Capital
Operations & Strategy
About the role
TL;DR
Support Specialist I helps customers use our platform by delivering timely, empathetic, and effective support.
- •As a Support Specialist I, you'll help customers use our platform by delivering timely, empathetic, and effective support.
- •Key Responsibilities Manage customer support requests end-to-end Troubleshoot and resolve common to moderately complex product issues independently Provide clear, friendly, and professional communication tailored to each customer's needs Meet or exceed support performance metrics including response time, resolution time, and customer satisfaction (CSAT) Prioritize and manage a high volume of tickets while maintaining accuracy and quality Requirements 1-3+ years of experience in a customer support role, ideally in a SaaS or technology environment Experience supporting customers via a ticketing system and/or live chat Typing speed of 80 words per minute (WPM) or higher Strong troubleshooting and problem-solving skills Excellent written and verbal communication skills
Required skills
Customer Service
Domain expertise
fintech
Benefits & perks
Competitive compensation package, Flexible benefit plans, 401(k) matching