Account Manager
AvocaAI-powered Customer company
Santa Barbara, United States$240K - $280KSenior
Meritech Capital
General Catalyst
Kleiner Perkins
Amplify Partners
Y Combinator
Nexus Venture Partners
Sales & Account Management
About the role
TL;DR
Own post-sale customer relationships, driving retention, expansion, and value extraction for home service brands.
- •{"about_the_role": "Account Managers at Avoca are strategic partners to our customers, owning the full post-sale relationship with a portfolio of leading home service brands.
- •You\u2019ll sit at the intersection of customer success and revenue, responsible for retention, expansion, and ensuring every account extracts maximum value from the platform.", "key_responsibilities": ["Own a book of mid-market home service accounts, driving retention, expansion, and on-time renewals.", "Build and deepen relationships with key stakeholders, positioning Avoca as an indispensable platform partner.", "Lead quarterly and executive business reviews that tie Avoca\u2019s performance directly to customer outcomes.", "Identify, develop, and close upsell and cross-sell opportunities, growing net revenue retention."], "requirements": ["7-10 years of account management or customer success experience at a B2B SaaS company.", "Proven track record of meeting or exceeding NRR, GRR, or expansion targets.", "Experience navigating complex, multi-stakeholder accounts with confidence and credibility.", "Strong commercial instincts and excellent communication and presentation skills."]}
Required skills
Account ManagementCustomer SuccessB2B SalesHubSpotPresentation SkillsRevenue Operations
Nice-to-have skills
CRM
Domain expertise
productivityai
Benefits & perks
Medical insurance, Dental insurance, Vision insurance, 401(k), Flexible PTO, Company-wide off-sites, Daily in-office lunch, Dinner covered when working late, Commuter benefits, Late-night rideshare, Standing desks, Workspace accommodations
Tech stack
HubSpot