Solutions Engineer [Pre and Post-Sales] - SMB
AttioCRM company
San Francisco, United StatesMid
GV (Google Ventures)
Redpoint Ventures
Balderton Capital
Point Nine
01A
Headline Capital
Sales & Account Management
About the role
TL;DR
Help customers succeed with Attio by providing technical expertise and support.
- •Attio is seeking a Solutions Engineer to help customers adopt, integrate, and unlock value from their CRM platform.
- •This role involves guiding teams through complex use cases and contributing to product improvement.
- •Key Responsibilities Work directly with new customers via video call, email, and live chat to ensure success with Attio.
- •Design and develop programs to support customer onboarding at scale.
- •Identify opportunities to expand Attio's impact and collaborate with Sales and Customer Success teams.
- •Address and resolve customers' product issues by collaborating with internal teams.
- •Gather client feedback to contribute to the continuous improvement of the Attio product.
- •Requirements Direct customer-facing experience deploying, selling, or managing complex products or services.
- •Customer-facing experience solving business problems with technology.
- •Experience designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions.
- •Professional or academic experience with 1 programming or query language (Javascript, Python, SQL).
- •Ability to work independently in an unstructured, fast-paced environment with shifting priorities.
Required skills
JavaScriptPythonSQLCustomer Success
Domain expertise
productivity
Tech stack
JavaScriptPythonSQL
