Payment Operations Analyst
AstraLaunch Services, company
RemoteMid
BlackRock
Canaan
Marc Benioff
SherpaVentures Fund II, LP
Operations & Strategy
About the role
TL;DR
Keep money movement rails running smoothly and be the operational glue between Astra, sponsor banks, and clients.
- •We're looking for a Payments Operations Analyst to keep our money movement rails running smoothly and to be the operational glue between Astra, our sponsor banks, and our clients.
- •Key Responsibilities Monitor daily transaction activity across ACH, RTP/FedNow, and card rails for anomalies, failures, and settlement issues Triage and resolve payment exceptions, including ACH returns, AFT/OCT decline codes, and failed settlements Draft and send day-to-day operational emails to sponsor banks
- •following up on open items, flagging discrepancies, and pushing issues to resolution Maintain a running log of open items across bank partners and drive them toward closure Investigate and respond to chargebacks and disputes, assembling evidence and tracking cases through to resolution within card network reason codes and timelines Requirements 0-2 years of experience in payments operations, banking operations, or a related fintech/financial services role Comfortable learning payment rails (ACH, RTP/FedNow, card networks) quickly on the job; no prior deep expertise required Willingness to write and own external-facing communication with banking partners Comfortable writing basic SQL queries, or eager to learn quickly Strong attention to detail
- •this role involves reconciling financial data across systems where small discrepancies matter
Required skills
SQL
Nice-to-have skills
Excel
Domain expertise
fintech
Benefits & perks
Competitive compensation with equity in a growing fintech company., Remote-first culture with flexible working arrangements, Professional growth opportunities in compliance and risk management, Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards
Tech stack
SQLExcel
