Director, Customer Outcomes
ArkestroPredictive Procurement company
Remote$150,000 - $180,000 USDDirector
New Enterprise Associates
Altira Group
Aramco Ventures
Activant Capital
Koch Disruptive Technologies
Construct Capital
Sales & Account Management
About the role
TL;DR
Senior leader owning key accounts, driving value realization, and advocating for customer needs.
- •The Director of Customer Outcomes is a senior, strategic leader who owns key accounts, drives value realization, and advocates for customer needs internally.
- •This role bridges commercial growth, product adoption, and customer advocacy, playing a central role in Arkestro's retention and expansion strategy.
- •Key Responsibilities Own executive relationships with key stakeholders at strategic accounts.
- •Define, track, and communicate success metrics to demonstrate clear ROI.
- •Develop and execute proactive customer engagement plans to deepen adoption and drive retention.
- •Partner with Sales on renewals and expansion opportunities, leading commercial conversations.
- •Act as the voice of the customer internally, influencing product roadmap and best practices.
- •Requirements 10+ years in Customer Success, Account Management, or Strategic Consulting (B2B SaaS preferred).
- •Proven track record managing enterprise accounts ($500K+ ARR) with measurable expansion outcomes.
- •Strong executive presence and presentation skills, comfortable engaging with C-suite leaders.
- •Experience owning or co-owning renewal and upsell motions.
- •Self-starter who thrives in a fast-paced, ambiguous startup environment.
Required skills
Enterprise SalesSalesforceAccount ManagementCustomer OnboardingPresentation SkillsProject ManagementBusiness Operations
Nice-to-have skills
PythonJavaScriptSQLAWSGoogle CloudAzureDockerKubernetesCI/CDJira
Benefits & perks
Competitive salary and startup equity, Medical, Dental, Vision insurance premiums covered up to 100% (employee only), 401K discretionary employer matching, Unlimited PTO, A remote-first team with regular opportunities to get together in person for team building, design sprints, and customer visits, Annual budget of $1,000 for learning and professional development, Diverse, inclusive, highly collaborative, and vibrant culture
Tech stack
PythonJavaScriptSQLAWSGoogle CloudAzureDockerKubernetesCI/CDJiraConfluenceSalesforceHubSpotExcelPowerPoint
