Support Engineer, GCR
AppsFlyerMobile Attribution company
Beijing, ChinaMid
Google
General Atlantic
Salesforce Ventures
Meta
Unity
Moloco
Software Engineering
About the role
TL;DR
Provide exceptional technical support, troubleshoot issues, and collaborate with R&D and product teams.
- •We’re looking for a technically savvy rock star who understands the value of being customer-oriented, and someone who can actively deliver exceptional support services to our customer base.
- •The right candidate should be a natural problem-solver and a strong communicator.
- •Key Responsibilities Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
- •Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
- •Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.
- •Enrich our client Knowledge Base with relevant technical information.
- •Create and lead support improvement processes across the company.
- •Requirements Passion for solving customer issues in a fast paced environment At least 3 years of experience with technical support / QA / data analysis/ development/ technical account management Experience in SQL querying and managing data Fluent in English Structured and process-oriented
Required skills
SQLPythonJavaScript
Nice-to-have skills
ReactNode.jsAWSGoogle CloudAzureDockerKubernetesJiraConfluenceGit
Tech stack
SQLPythonJavaScriptReactNode.jsAWSGoogle CloudAzureDockerKubernetesJiraConfluenceGitLinuxREST API
