Senior Support Engineer
AppsFlyerMobile Attribution company
Buenos Aires, ArgentinaSenior
Google
General Atlantic
Salesforce Ventures
Meta
Unity
Moloco
Software Engineering
About the role
TL;DR
Provide exceptional technical support and drive product evolution.
- •AppsFlyer is seeking a technically savvy Senior Support Engineer to provide exceptional support services to their customer base.
- •This role involves solving complex technical problems and collaborating with R&D, Customer Success, and Product Teams.
- •Key Responsibilities Take end-to-end ownership of customer technical issues.
- •Serve as point of contact for customer escalations.
- •Work with R&D and product teams on escalations and product enhancement requests.
- •Create and lead support improvement processes.
- •Provide product feedback and insights to business and R&D teams.
- •Requirements 5+ years of experience in technical support, QA, data analysis, development, or technical account management.
- •Experience in SQL querying and managing data.
- •Knowledge of at least one programming language.
- •Excellent written and verbal communication skills.
- •Ability to learn new technologies quickly.
Required skills
SQLPythonJavaScript
Nice-to-have skills
REST APILLMs
Tech stack
SQLPythonJavaScriptREST API
