Senior Customer Success Manager
AppsFlyerMobile Attribution company
San Francisco, United States$165,000 - $180,000Senior
Google
General Atlantic
Salesforce Ventures
Meta
Unity
Moloco
Sales & Account Management
About the role
TL;DR
Drive customer value, retention, and growth for enterprise clients.
- •AppsFlyer seeks a Senior Customer Success Manager to join their New York City or San Francisco offices.
- •This role focuses on driving measurable customer value, retention, and growth for Enterprise customers in North America through product adoption, technical solution design, and sales partnership.
- •Key Responsibilities Drive customer outcomes and product adoption, mitigating client risk and running expansion motions.
- •Lead onboarding, training, and enablement sessions, translating complex product concepts into actionable outcomes.
- •Develop and maintain long-term technical roadmaps for accounts by translating client business objectives into project deliverables.
- •Lead solution design for complex customer use cases and drive customer issue management through to resolution.
- •Act as a mentor and force-multiplier for other CSMs by sharing best practices and coaching new hires.
- •Requirements 7+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a technical client-facing SaaS role.
- •Proven ability to manage complex customer relationships and influence retention and growth outcomes.
- •Strong communication skills with executive, technical, and business audiences.
- •Analytical thinker comfortable working with data and business intelligence tools (e.g., SQL, Athena, BigQuery, Looker).
- •Demonstrated ability to leverage AI tools (e.g., ChatGPT, Claude) to drive efficiency.
Required skills
SQLPythonJavaScriptAWSGoogle CloudAzureLookerOpenAI APIAnthropic APIREST API
Nice-to-have skills
Product Marketing
Domain expertise
adtechmartech
Tech stack
SQLPythonJavaScriptAWSGoogle CloudAzureLookerOpenAI APIAnthropic APIREST API
