Director, Customer Success
AON3DIndustrial 3D company
Montreal, CanadaDirector
Y Combinator
AlleyCorp
SineWave Ventures
BDC Capital
Cycle Capital
Desjardins Capital
Sales & Account Management
About the role
TL;DR
Own end-to-end post-sale customer experience for strategic accounts.
- •AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and escalations.
- •This is a senior leadership role that bridges commercial and technical functions, replacing responsibilities currently shared across multiple leaders.
- •Key Responsibilities Own the post-sale customer relationship for strategic and at-risk accounts, encompassing onboarding, adoption, training, support-plan value realization, and renewals.
- •Lead high-severity customer escalations across printer support, software support, field reliability, and service logistics
- •converting complex technical situations into clear customer communication with defined timelines and next steps.
- •Manage a technical, engineering-focused customer success team to deliver superior customer outcomes.
- •Requirements Not specified Not specified Not specified
Required skills
Customer SuccessAccount Management