Senior Implementation Specialist
AlayaCareHome Health company
United StatesSenior
Inovia Capital
Generation Investment Management
Klass Capital
CDPQ
Investissement Québec
BDC Capital
Operations & Strategy
About the role
TL;DR
Lead complex SaaS implementations, guide customers, and ensure successful adoption.
- •As a Senior Implementation Specialist, you will lead the delivery phase of complex AlayaCare Cloud implementations, acting as a trusted expert and advisor for our customers.
- •You will own key workstreams, guide customers through configuration, training, and testing, and help ensure strong adoption and measurable success.
- •Your SaaS implementation experience and ability to build relationships will be critical to turning new customers into long-term AlayaCare advocates.
- •In this role you will be focused on AlayaCare customers located in the United States.
- •Key Responsibilities Lead the Delivery phase of customer implementations, taking over from Consulting after Discovery and ensuring a smooth, well-coordinated handoff.
- •Partner with Professional Services Consultants and customers to identify risks, define mitigation strategies, and build project plans aligned to customer processes, goals, and desired outcomes.
- •Manage project execution by tracking progress, maintaining clear scope across deliverables, and keeping plans current with relevant product updates and release notes.
- •Design and deliver customer-specific training programs that drive product adoption, including on-site and remote sessions for trainers and end users using effective adult learning practices.
- •Support customer enablement through AlayaCare University by facilitating setup, monitoring engagement and course completion, and responding to learner questions.
- •Requirements 3–5 years of experience, including 3+ years working in SaaS, ideally on complex implementation projects. 2+ years in a customer-facing role, with a track record of building strong, collaborative relationships.
- •Strong training and facilitation skills, with an understanding of adult learning styles.
- •Excellent organizational and time-management skills, with strong attention to detail.
- •Clear and confident communication skills, both written and verbal.
Required skills
Project ManagementCustomer OnboardingImplementation ManagementPresentation SkillsJiraConfluenceHubSpot
Domain expertise
healthcare
Benefits & perks
Equity, Health benefits, Telemedicine, Lifestyle spending accounts, Parental leave top-up, Family support programs
Tech stack
ConfluenceHubSpotJira
