Vendor Performance Manager, Enterprise Operations
AirbnbShort-term Rentals company
India₹4,300,000 - ₹6,200,000 INRManager
Sequoia Capital
Greylock Partners
Andreessen Horowitz
Founders Fund
Y Combinator
Silver Lake
Operations & Strategy
About the role
TL;DR
Manage vendor performance, drive continuous improvement, and ensure adherence to quality standards for Airbnb's enterprise operations.
- •The Enterprise Operations team is responsible for vetting and improving Homes, Services, Experiences and Hotels supply on Airbnb.
- •As a Vendor Performance Manager, you will be the primary operational owner for strategic vendor relationships critical to scaling and managing our quality and vetting programs.
- •Key Responsibilities Own the end-to-end performance of key operational vendors, developing, tracking, and reporting on critical metrics related to quality, efficiency, compliance, and cost.
- •Conduct deep-dive analysis on vendor data to identify root causes of performance gaps and service failures.
- •Lead and facilitate business reviews with vendor partners, driving accountability and documenting clear action plans for improvement.
- •Serve as the operational liaison between vendors and internal teams, synthesizing vendor feedback to inform product and policy development.
- •Identify, scope, and lead process improvement projects with vendors, focusing on enhancing quality and reducing operational friction.
- •Requirements 10-18 years of professional experience, with at least 5 years focused on vendor management or outsourced operations performance in a high-volume, global environment.
- •Strong analytical skills with proven ability to analyze large datasets and use data tools (Excel, Google Sheets, SQL proficiency strongly preferred).
- •Deep working knowledge of CRM systems (e.g.
- •Salesforce, Airtable) and enablement tools.
- •Exceptional written and verbal communication skills, with the ability to influence stakeholders at all levels.
- •Experience managing complex operational projects with clear timelines and cross-functional dependencies.
Required skills
Vendor ManagementSQLExcelSalesforceAirtableProject Management
Domain expertise
travel
Tech stack
ExcelSQLSalesforceAirtable