Vendor Performance Manager, APAC
AirbnbShort-term Rentals company
Remote₹3,850,000 - ₹5,500,000 INRManager
Sequoia Capital
Greylock Partners
Andreessen Horowitz
Founders Fund
Y Combinator
Silver Lake
Operations & Strategy
About the role
TL;DR
Manage strategic vendor relationships to scale and manage the Homes program.
- •The Vendor Performance Management team is responsible for generating supply to enable guests to book vetted local professionals directly in the Airbnb app.
- •As a Vendor Performance Manager, you will be the primary operational owner for strategic vendor relationships critical to scaling and managing the Homes program.
- •Key Responsibilities Own the end-to-end performance of key operational vendors, developing, tracking, and reporting on critical metrics related to quality, efficiency, compliance, and cost.
- •Conduct deep-dive analysis on vendor data to identify root causes of performance gaps and translate complex data into actionable insights.
- •Identify, scope, and lead process improvement projects with vendors, focusing on enhancing quality and reducing operational friction.
- •Serve as the operational liaison between vendors and internal teams (e.g., Program Managers, Product, Policy, Legal, Training, Finance).
- •Lead and facilitate business reviews with vendor partners, driving accountability and documenting clear action plans for improvement and growth.
- •Requirements 10+ years of professional experience, with at least 5 or more years focused on vendor management, supplier relationship management, or outsourced operations performance.
- •Proven ability to analyze large datasets and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions.
- •Deep working knowledge of CRM systems (especially Salesforce) and sales enablement tools (MixMax, Gong).
- •Exceptional written and verbal communication skills, with the ability to present complex information clearly and influence stakeholders at all levels.
- •Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies.
Required skills
Vendor ManagementSQLExcelSalesforceProject Management
Domain expertise
travel
Tech stack
ExcelSQLSalesforce