Vendor Manager, Operational Vendor Support
AirbnbShort-term Rentals company
United States$156,000 - $195,000 USDSenior
Sequoia Capital
Greylock Partners
Andreessen Horowitz
Founders Fund
Y Combinator
Silver Lake
Operations & Strategy
About the role
TL;DR
Manage operational vendor performance, drive accountability, and resolve complex issues.
- •As a Vendor Manager focused on operational vendor support, you will own the end-to-end management and performance of a portfolio of third-party partners that deliver critical operational services.
- •You will exercise independent judgment to structure trade-off decisions, resolve complex problems, and hold vendors accountable to service, delivery, and cost outcomes.
- •Key Responsibilities Own the day-to-day management and performance oversight of an assigned portfolio of vendors.
- •Lead daily/weekly performance forums, synthesizing data to diagnose root causes and drive accountability.
- •Act as the escalation point for complex vendor issues, negotiating resolution across stakeholders.
- •Own the vendor invoice management and financial governance process end-to-end.
- •Lead quality and calibration programs across the vendor portfolio.
- •Requirements 6+ years of experience in vendor management, claims adjusting, or outsourcing management.
- •Proven track record independently managing large-scale, complex operational vendors.
- •Strong analytical skills with proficiency in Excel/Sheets, SQL, or BI tools (Tableau, Looker, Power BI).
- •Excellent negotiation, executive communication, and stakeholder-management skills.
- •Deep understanding of SLA frameworks, budgeting, and contract management.
Required skills
Vendor ManagementExcelSQLTableauBudgetingContract ManagementNegotiation
Tech stack
ExcelSQLTableauLookerPower BI