Operations Analyst
VirtruData Security company
Washington, D.C.$110,000 – $130,000/yearMid
ICONIQ Capital
Bessemer Venture Partners
The Chertoff Group
Foundry
Operations & Strategy
About the role
TL;DR
Analyze and optimize operational processes and systems for customer solutions and engineering teams.
- •{"about_the_role": "As an Operations Analyst, you will be reporting to the VP of Customer Solutions & Engineering Operations.
- •You will ensure that the CSE organization's day-to-day operational needs are supported by Virtru's CRM, task management, and PM tools, and the data and reporting layers built on top of them.", "key_responsibilities": ["Serve as a go-to resource for CSE operational needs, ensuring core processes are supported end-to-end by Virtru's tech stack.", "Identify recurring friction points in CSE's workflows and work with department leadership to drive improvements through process change, system configuration, and enablement.", "Build and maintain reporting that gives CSE leadership and delivery teams visibility into project status, resourcing, utilization, pipeline, and other key metrics.", "Partner with the Operations & Analytics team on more complex systems and data initiatives that touch CSE."], "requirements": ["2-3+ years of experience in an operations, business analyst, project coordination, or similar role.", "Strong organizational skills and attention to detail.", "Comfort working in spreadsheets at an intermediate-to-advanced level (Excel and/or Google Sheets).", "Familiarity with Salesforce as an end user, including comfort building reports and basic list views.", "Strong written and verbal communication skills."]}
Required skills
SalesforceJiraAsanaConfluenceExcelSQLBusiness Operations
Nice-to-have skills
TableauLooker
Domain expertise
cybersecurity
Benefits & perks
Flexible PTO, Learning & Development Stipend, Employee Assistance Program, Headspace subscription, 401K contribution, Stock options, Full medical, dental, and vision benefits
Tech stack
SalesforceJiraAsanaConfluenceExcelSQL