Customer Support Analyst
AddiBuy Now, company
BogotáMid
Andreessen Horowitz
Union Square Ventures
GIC
Citius
BTG Pactual
Monashees
Operations & Strategy
About the role
TL;DR
Provide exceptional customer support, resolve issues efficiently, and enhance customer satisfaction.
- •Be the champion of Addi's customers and partners by providing exceptional, high-quality support that resolves their needs efficiently and effectively across all channels.
- •Drive customer loyalty and partner satisfaction by ensuring every interaction strengthens their trust and confidence in Addi.
- •Key Responsibilities Champion customer satisfaction across all support channels.
- •Drive efficient issue resolution, aiming for first-contact resolution.
- •Contribute to process enhancement based on customer feedback.
- •Uphold high service standards across all communication channels.
- •Support smooth operations by assisting with reporting and documentation.
- •Requirements Proven customer support experience in a fast-paced environment.
- •Excellent verbal and written communication skills with strong active listening and empathy.
- •Familiarity with customer support workflows and tools.
- •Demonstrated ownership and initiative in enhancing customer experience.
- •Genuine passion for understanding and addressing customer needs.
Nice-to-have skills
CRMCustomer Onboarding
Domain expertise
fintechecommerce
Tech stack
CRM
