Customer Success Manager I
AchieversEmployee Recognition company
London, United KingdomMid
Sequoia Capital
GrandBanks Capital
Relay Ventures
Laurence Capital
JLA Ventures
Ontario Venture Capital Fund
Sales & Account Management
About the role
TL;DR
Drive customer success and platform adoption for Achievers' recognition and engagement software.
- •Achievers is seeking a Customer Success Manager in London to drive strategy for their employee recognition and engagement platform.
- •This role focuses on ensuring customers derive continuous value from the platform by promoting adoption, sharing best practices, and implementing recognition strategies.
- •Key Responsibilities Provide expertise on the Achievers platform and highlight key features.
- •Establish measurable goals and KPIs for customer accounts.
- •Drive platform usage and adoption through virtual meetings and best practices.
- •Manage a revenue pipeline, including up-selling and cross-selling.
- •Lead customer workshops and training sessions.
- •Requirements 3-5 years of account management experience at a software/SAAS company.
- •Strong business acumen and ability to influence decision-makers.
- •Proficiency with CRMs such as Salesforce.
- •Experience preparing and delivering presentations to senior audiences.
- •Demonstrated analytical skills using Excel and/or PowerPoint.
Required skills
Account ManagementSalesforceExcelPowerPoint
Nice-to-have skills
SalesBusiness Development
Tech stack
SalesforceExcelPowerPoint
