Partnership Customer Experience Manager
AppcuesCustomer Engagement company
RemoteSenior
Sales & Account Management
About the role
TL;DR
Manage customer relationships, drive renewals, and identify expansion opportunities.
- •Join Appcues as a Customer Experience Manager to own customer relationships, protect revenue, and help customers realize value from our product.
- •Key Responsibilities Own the customer relationship from post-sale through renewal and expansion Lead renewal conversations and identify expansion opportunities Monitor account health and maintain strong stakeholder coverage Surface product gaps and broader customer patterns to leadership Use AI and automation to manage your book and prepare for customer conversations Requirements 5+ years of experience in Customer Success, Account Management, Renewals, or similar role Experience owning a book of business with responsibility for retention, renewals, customer health, and expansion Strong business judgment and ability to understand customer business context Excellent customer communication skills Strong Salesforce hygiene
Required skills
Customer SuccessAccount ManagementSalesforce