Customer Success Manager
ErmeticCloud Security company
RemoteMid
Accel
Norwest Venture Partners
Target Global
Glilot Capital Partners
Qumra Capital
Forgepoint Capital
Sales & Account Management
About the role
TL;DR
Drive customer satisfaction, product adoption, and business goals by building relationships and providing proactive support.
- •The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals.
- •Key Responsibilities Build and nurture trusted advisor relationships with assigned customers.
- •Lead customers through the onboarding process.
- •Monitor customer health metrics and adoption trends.
- •Collaborate cross-functionally with internal teams.
- •Requirements BA/BS degree or equivalent work experience, with 5+ years in customer-facing roles.
- •Proven experience working with SaaS or subscription-based solutions.
- •Strong relationship management skills.
- •Fluent in Spanish and English.
Required skills
SalesforceAccount Management
Domain expertise
cybersecurity
Tech stack
Salesforce