GTM - Customer Success Manager
BoomRent reporting company
Austin, United StatesMid
Starting Line
Clocktower Ventures
Company Ventures
Gilgamesh Ventures
William Hockey
Zach Perret
Sales & Account Management
About the role
TL;DR
Drive customer success and retention for property management clients.
- •The CSM owns a portfolio of property management clients, ensuring seamless onboarding, strong product adoption, and long-term retention.
- •Key Responsibilities Onboarding: Lead onboarding for Boom’s core products, BoomScreen and BoomReport, ensuring a fast and smooth time-to-value Implementation & Enablement: Coordinate launch of BoomScreen and BoomReport across property management systems, integrations, and workflows; facilitate client readiness for go-live from a technical perspective and troubleshoot as needed Relationship management: Build and maintain trust with client stakeholders from the start of the partnership Monitor adoption and usage signals, addressing gaps early to prevent churn Customer advocacy: Capture client feedback and partner closely with Product, Operations, and Engineering to influence improvements; de-escalate and resolve issues as needed Requirements 3+ years in Customer Success and/or Account Management (B2B SaaS required) Demonstrated success leading customer onboardings and trainings Proactive problem-solver and resourceful executor who thrives in a fast-paced, evolving startup environment Extreme attention to detail and high degree of ownership Strong communication and organizational skills; able to simplify complex workflows for clients Proficiency with CRM/CS tools (Attio, ClickUp, Intercom, Zapier) and comfort with data-driven insights Experience with SaaS implementations; integrations experience is a plus Experience in PropTech, property management, or tenant screening is plus
Required skills
Customer SuccessAccount ManagementCRM
Domain expertise
fintechproptech
Benefits & perks
Competitive salary with stock options, Full healthcare coverage (health, dental, vision) including 50% coverage for dependents, 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total), Company-issued laptop/MacBook, Company-sponsored training & development, Regular off-sites, retreats, and other company-sponsored events and travel opportunities