Superviseur (-e), Soutien Premium Bilingue (français/anglais)
AirbnbShort-term Rentals company
Canada$80K - $93K CADManager
Sequoia Capital
Greylock Partners
Andreessen Horowitz
Founders Fund
Y Combinator
Silver Lake
Operations & Strategy
About the role
TL;DR
Supervise customer support teams, ensuring high-quality service and team development.
- •Airbnb is seeking a dedicated and enthusiastic candidate to ensure exceptional customer service within the Airbnb community as a Supervisor.
- •The ideal candidate is hospitable, analytical, and determined to deliver the highest standards of service through coaching and developing their team.
- •Key Responsibilities Supervise a strong operational environment for your teams and ensure high-quality support to the community through your team.
- •Manage team execution of complex, sensitive, or urgent issues that may pose a significant risk to our brand or community, including acting as the ultimate escalation point for high-level case consultations and escalations from other stakeholders.
- •Regularly meet with your direct reports to review their work and provide quality, behavior-focused coaching; must be able to create a performance development strategy or plan for your service(s).
- •Requirements 6+ years of progressive experience in a customer service or operations role, including 3 years in a direct people management and employee lifecycle role.
- •Fluency in English and French, both spoken and written, is required.
- •Demonstrated experience in improving team performance as a line manager.
Required skills
ExcelPowerPointGoogle AnalyticsGA4Looker Studio
Domain expertise
travel
Tech stack
ExcelPowerPointGoogle AnalyticsGA4Looker Studio