Senior Customer Reliability Engineer
SysdigCloud Security company
SpainSenior
Accel
Bain Capital Ventures
Insight Partners
Goldman Sachs
Permira
Guggenheim Investments
Software Engineering
About the role
TL;DR
Provide senior-level technical support and reliability engineering for cloud-native security solutions.
- •Sysdig is seeking a Senior Customer Reliability Engineer to provide senior-level technical knowledge and support to enterprise customers.
- •You will work closely with development teams and contribute to internal knowledge sharing.
- •Key Responsibilities Provide senior-level technical knowledge on customer issues.
- •Foster relationships with development engineering for escalations, bugs, and feature requests.
- •Develop troubleshooting sessions, trainings, and guides for internal teams.
- •Triage and document bugs and enhancement requests.
- •Participate in on-call rotation.
- •Requirements 5+ years of experience as a senior technical support/escalation resource.
- •Master level Kubernetes and Linux experience.
- •Working knowledge of one or more scripting languages (Bash/Shell/Python).
- •Working knowledge of public cloud providers (AWS, Azure, GCP).
Required skills
KubernetesLinuxPythonBashAWSAzureGoogle CloudCassandraElasticsearchPostgreSQL
Nice-to-have skills
Oracle
Domain expertise
cybersecuritydeveloper-tools
Benefits & perks
Extra days off, Mental health support
Tech stack
KubernetesLinuxBashPythonAWSAzureGoogle CloudOracleCassandraElasticsearchPostgreSQL