Technical Account Manager
BenchlingR&D Platform company
San Francisco, United StatesSenior
Fidelity Investments
Sequoia Capital
Altimeter Capital
Tiger Global Management
Benchmark
Lone Pine Capital
Sales & Account Management
About the role
TL;DR
Support customers in leveraging Benchling to transform their research workflows.
- •The Technical Account Manager (TAM) supports customers in leveraging Benchling to transform their research teams' workflows.
- •Key Responsibilities Develop and maintain relationships with customers.
- •Act as the main point of contact for Success Package delivery post-go-live.
- •Proactively partner with customers to optimize their Benchling instance.
- •Proactively identify and mitigate potential risks impacting customer success.
- •Lead and execute projects and assignments as needed.
- •Requirements 2+ Years active Benchling experience required.
- •BS or M.Sc in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field.
- •Experience in a lab or research setting.
- •Skilled in internal business systems and project management tools.
- •Strong written and verbal communication skills.
- •Autonomous and proactive; outstanding self-starter approach.
- •Curious, creative, and tenacious; advocate for customers.
Required skills
Project Management
Nice-to-have skills
SQLPython
Domain expertise
biotech
Tech stack
SQL