Senior Customer Success Manager
FederatoUnderwriting company
Remote$160,000 - $180,000Senior
Emergence Capital
Caffeinated Capital
StepStone Group
Pear VC
Growth Equity at Goldman Sachs Alternatives
Sales & Account Management
About the role
TL;DR
Owns post-sales experience for enterprise clients, driving adoption and value realization.
- •Federato is an AI-native platform transforming the insurance industry.
- •We are seeking a Senior Customer Success Manager to own the post-sales experience for enterprise clients, ensuring they achieve maximum value from our AI solutions.
- •Key Responsibilities Own the entire post-sales experience including onboarding, renewals, up-sells, and strategic account management for enterprise customers.
- •Act as a trusted advisor and advocate, working cross-functionally to deliver on customer needs.
- •Drive product adoption and value realization to maximize customer success, retention, growth, and expansion.
- •Build and maintain strong relationships with key stakeholders and influencers at client organizations.
- •Requirements 7+ years of experience in SaaS, with ideally at least 3+ in P&C, Specialty Insurance, or Insurtech.
- •Proven experience partnering with large enterprise-level organizations in customer success or client-facing relationship management.
- •Renewal or commercial revenue ownership experience.
- •Strong business acumen and executive presence.
Required skills
Customer SuccessAccount ManagementEnterprise SalesProject ManagementExecutive PresenceCustomer Onboarding
Nice-to-have skills
Agile
Domain expertise
insurtech
Benefits & perks
stock options, benefits, additional perks
Tech stack
PythonJavaScriptSQLGitLinuxJiraConfluenceSlackExcelPowerPointGreenhouse