Customer Strategy Lead
SandstoneLegal Workflow company
New York, United StatesLead
Lightspeed Venture Partners
Sequoia Capital
SV Angel
Mantis VC
Operator Partners
Kearny Jackson
Sales & Account Management
About the role
TL;DR
Own post-sales customer relationships, driving implementation, adoption, renewal, and expansion.
- •We’re looking for a Customer Strategy Lead to own our post-sales customer relationships from implementation through renewal and expansion.
- •You’ll serve as the primary point of contact for General Counsel and legal ops leaders, driving successful rollouts and making customers see real value from the platform.
- •Key Responsibilities Lead new customers from contract to live product, mapping workflows and driving adoption.
- •Build trusted relationships with GCs, legal ops leads, and day-to-day users.
- •Plan and run QBRs and business reviews to align on goals and set roadmaps.
- •Own the renewal process end to end and identify expansion opportunities.
- •Monitor customer health signals and proactively flag risk.
- •Requirements 4+ years in a customer-facing role at a B2B SaaS company.
- •Track record of owning the full post-sales lifecycle with measurable outcomes.
- •Comfort mapping complex workflows and translating needs into product configuration.
- •Strong executive presence for running reviews with senior stakeholders.
- •Highly organized and detail-oriented with ability to manage multiple accounts.
Required skills
Customer SuccessImplementation ManagementAccount ManagementProduct Management
Domain expertise
legaltechproductivityai
Benefits & perks
Comprehensive health, dental, and vision insurance, 401K, 12 weeks paid parental leave, Flexible time off (20+ days PTO), Annual learning & development stipend, Technology stipend, including unlimited spend on AI tooling, Daily lunch for in-office team members
Tech stack
Product ManagementCustomer SuccessImplementation ManagementStakeholder Management