Support Engineer
Isomorphic LabsDrug Discovery company
London, United KingdomMid
Thrive Capital
GV
Temasek
CapitalG
Alphabet
MGX
About the role
TL;DR
Support Engineer at Isomorphic Labs, focusing on technical support and process improvement.
- •Join Isomorphic Labs as a Support Engineer to drive efficiency in our support operations and contribute to a positive user experience.
- •Key Responsibilities Provide technical support and troubleshoot complex issues.
- •Develop and maintain automation tools to improve efficiency.
- •Manage and integrate 3rd party tools and APIs.
- •Collaborate with other teams to resolve technical issues.
- •Document technical solutions and create knowledge base articles.
- •Requirements Strong troubleshooting and problem-solving skills.
- •Experience with scripting and automation tools (Bash, Python).
- •Excellent communication skills (written and verbal).
- •Experience supporting a wide range of hardware and software (macOS, Linux).
- •Experience managing and integrating 3rd party tools and APIs.
- •Experience with ticketing systems.
Required skills
BashPythonLinux
Domain expertise
biotech
Tech stack
BashPythonLinux
