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IT Help Desk Technician
FlashAI Shopping company
Austin, United StatesMid
Global Founders Capital
Soma Capital
Blume Ventures
PeerCapital
White Venture Capital
Emphasis Ventures
About the role
TL;DR
Provide IT support for hardware, cloud tools, and daily workflows.
- •Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You’ll work alongside a supportive group of IT professionals in a high-energy environment, keeping our hardware, cloud tools, and daily workflows running seamlessly.
- •Key Responsibilities Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and software Image, deploy, and configure new devices for employees Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence, and Microsoft O365 Provide support for Windows machines, MacBooks, and iPads Maintain and manage IT inventory, including tracking assets and stock levels Requirements Experience imaging and deploying devices (Windows/Mac environments) Familiarity with cloud-based IT systems and identity management tools Experience supporting a mixed-device environment (Windows, macOS, iOS) Strong customer-first mindset with the ability to build relationships and empathize with users High School Diploma or equivalent
Required skills
iOSJiraSlackConfluence
Benefits & perks
401(k) with company match, Paid holidays, Paid time off, Accrue sick leave, Flexible work environment, Opportunities for professional growth and development
Tech stack
SlackJiraConfluenceiOS